In November, Frome Medical Practice changed their GP appointment system to the ‘Patient Connect’ system involving a call back from a Care Navigator, and removed the walk-in clinic, as explained here
and in a FAQ brochure here
. In the last few weeks we have heard some concerns, and as access to primary health care is so important, we thought we should do an initial independent survey to find out if there are any problems, by asking people “Are you and your family getting the access to a GP and primary healthcare that you need? Is the new system working for you?“
If our survey identifies substantial problems, we will raise the issues with Frome Medical Practice and try to help the practice identify and secure improvements to their service to patients. Personal details from individual responses will remain completely confidential. Thank you.
Adam Boyden (Mendip District Councillor, Frome College ward) and Drew Gardner, of Frome Liberal Democrats
This article is based on a letter to the Frome Times and Frome Standard which appeared on 16/18 January 2018.